This Complaints Procedure applies to purchasing of any goods on eshop.stc.cz. The warranty as per this Complaints Procedure applies to the goods that have been purchased under the purchase contract and the complaint about which is lodged within the warranty period.
The Complaints Procedure specifies the rights and obligations of the Sellers and the Buyer that is either a LE Buyer or a NP Buyer, as defined in section 1.2 of the Commercial Terms and Conditions.
Should the Buyer receive a consignment containing goods that has been apparently damaged, or if an open consignment has been delivered by the carrier, the Buyer is entitled to refuse to accept the consignment, stating the damaged packaging as the reason. Should it accept it anyway or find out the damage to the goods after removing the packaging, the Seller recommends that the Buyer, for the avoidance of any doubts and of possible rejection of the complaint, notify the respective carrier of the damage and draw up the damaged goods report with it. Based on such written damaged goods report and outcome of the carrier’s investigation, the Seller shall decide on the complaint justification. In case that the Buyer receives an open or damaged consignment from the carrier and has not obtained a written confirmation from the carrier of this fact which he could assert against the Seller.the Buyer shall lose any and all associated claims (qualitative or quantitative defects of performance), which it might have lodged with the Seller